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U.S. grocery distribution large United Pure Meals (UNFI) mentioned on Tuesday it’s working to revive its capabilities following a cyberattack final week that continues to disrupt the grocery provide chain.
UNFI mentioned as a part of its third quarter earnings report that it was “diligently managing via the cyber incident” it confirmed on Monday. The corporate is “serving to our prospects with short-term options wherever attainable,” mentioned UNFI chief govt Sandy Douglas in ready remarks.
On the corporate’s post-results convention name, Douglas mentioned UNFI is “persevering with to securely convey our methods again on-line and restore broad-based customer support as quickly as attainable.”
The corporate, which is the first distributor for Amazon-owned Entire Meals, and provides over 250,000 grocery retailer merchandise together with frozen items, disclosed on Monday that it had recognized unauthorized entry to its IT methods. Douglas mentioned on its name Tuesday that the corporate has since shut down its total community.
The corporate has not described the character of the cyberattack, but it surely mentioned the intrusion was inflicting ongoing disruptions to its operations, together with its capacity to meet and distribute buyer orders.
Douglas instructed buyers on the decision that the corporate was delivery to prospects “on a restricted foundation.”
One buyer of UNFI instructed TechCrunch that they’re trialing a brand new product in Entire Meals shops this week, however mentioned a lot of their provide had not been delivered. The shopper mentioned they’ve heard nothing from both UNFI or Entire Meals in regards to the disruption.
TechCrunch has heard anecdotal reviews of diminished or empty cabinets at some shops affected by the disruption at UNFI, however it isn’t instantly clear if that is because of the cyberattack or different provide chain points. A lot of the downstream real-world influence on grocery shops and their prospects will not be seen till later this week.
Entire Meals has not returned a request for remark from TechCrunch. Reuters cited a Whole Foods spokesperson as saying that the retail large was “working to restock our cabinets as rapidly as attainable” and referred further questions again to UNFI.
It’s not clear how a lot UNFI has spent on cybersecurity, nor who’s finally liable for cybersecurity on the firm.
A spokesperson for UNFI didn’t reply to a request for remark when contacted by TechCrunch on Tuesday.
A lot of the UNFI’s external-facing methods are offline, together with internet methods utilized by suppliers and prospects, in addition to the corporate’s VPN merchandise, in keeping with checks by TechCrunch.
UNFI reported $8.1 billion in internet gross sales within the quarter ended Might 3, 2025. The corporate mentioned it was anticipating to report a loss on internet revenue and earnings per share for its 2025 outlook following the ending of a contract with a grocery retailer chain’s operations within the U.S. northeast, however that it isn’t adjusting its outlook right now because of the “ongoing evaluation” of the cyberattack.
